Get to know Digital
We offer comprehensive digital solutions to educational establishments with our DfE-approved, nationwide framework designed to support schools with cutting-edge multi-functional devices and digital services.
We provide a range of A4 and A3 networked and standalone printers, including high-volume and wide format options, all backed by CPC maintenance.
Our dedicated Account Specialists are here to assist you throughout your contract, offering expert advice, quick response times, and tailored procurement solutions.
Let us be your trusted partner on this digital journey.
Your Digital Journey
1
Reach out to us - Contact our Procurement Services Digital team to get started.
2
Initial Discussion - An Account Specialist will connect with you to understand your digital and MFD needs.
3
Receive your quote - We'll gather your requirements and provide a tailored quote from our awarded MFD suppliers.
4
Follow-up - Before the quote expires, we'll check in to answer any questions or make necessary adjustments.
5
Confirm & Contract - Once you've chosen a supplier and lease length, we'll send you a contract to sign.
6
Arrange Delivery - After the contract is signed, the supplier will contact you to schedule delivery.
7
Ongoing Support - We'll support you throughout your contract, regularly checking in to ensure everything runs smoothly.
Get a quote
Fill out our MFD quoting form and the Digital team will find the perfect machine for your needs.
How can our Account Specialists help?
Our Account Specialists can support you with an end-to-end service by looking at your contract and providing a comprehensive review of your contract's terms & conditions - even if your contract isn't currently with us!
We want to ensure the agreement aligns with your intentions and we are committed to helping you to minimise any potential risks.
- Contract and account support throughout the lifetime of your contract; from queries to renewing with us - we are only a phone call away!
- We provide multiple quotes to save you time.
- We offer expert advice on procurement, contracts and suppliers.
- 98% of average device up-time is maintained.
- Manufacturer-certified replacement parts and consumables.
- All toner and consumables are provided as part of the contract.
- All of our awarded suppliers must meet SLAs for engineer response times of an average of 4 working hours.
Contact our team
If you are looking for a quote or to ask a question, contact us today.
Our Contracts
Terms & Conditions
We have created comprehensive Terms and Conditions (T&Cs) for our multi-functional devices contracts to ensure clarity and protection for both our suppliers and customers.
They outline rental/lease charges, service agreements, and equipment insurance requirements, providing a clear understanding of financial commitments and responsibilities. They also detail termination procedures, including notice periods and removal processes, to avoid misunderstandings and ensure smooth transitions.
Contract SLA's
All of our awarded suppliers are required to meet our Service Level Agreements (SLAs), which define the expected level of service quality, availability, and responsibilities. These SLAs include specific metrics to measure service performance, such as response times, resolution times, and uptime guarantees. Additionally, they outline remedies or penalties if the agreed-upon service levels are not met. By ensuring that our suppliers adhere to these SLAs, we set clear expectations, maintain accountability, and provide a reliable framework for managing service delivery and performance, ultimately ensuring a high standard of service for our customers.
Digital Quote Request
Complete the form and the Procurement team will find the perfect machine for your needs. If you are unsure what your requirements are, contact us on 0808 2819439 or email us at procurementservices@csltd.org.uk
FAQs
Digital Contracts: What's included, how to access it, and what to do when it ends?
What’s included in a Digital contract?
Our contracts include robust, pre‑agreed terms and conditions with a comprehensive service level agreement (SLA). These protect you against unexpected charges and price increases, and clearly set out supplier responsibilities.
The contract includes toner and other consumables, maintenance and breakdown support, delivery, installation, and collection at the end of the contract.
You’ll have ongoing support from Procurement Services and a named Account Manager to help resolve issues and manage the relationship with your supplier.
Toner is supplied as part of your contract. Contact your supplier directly, or contact us if you need their details.
How do I get a copy of my contract?
Contact the Digital team by phone 0808 2819439 or email us at procurementservices@csltd.org.uk or email. We hold a digital archive and can help you locate your contract.
What do I need to do when my contract ends?
We’ll contact you ahead of the end date to discuss your options, which may include extending or replacing the contract, arranging collection of the equipment, or re‑procuring through a new framework.
Call us on 0808 2819439 or email us at procurementservices@csltd.org.uk
Who should I contact for issues with my MFD Invoices?
For invoice queries, please call 01622 942848 or email psinvoicequeries@csltd.org.uk.
Who should I contact for issues with my MFD (e.g. breakdowns, collections)
For breakdowns or collection requests, you should contact your contracted supplier directly using the service contact details provided. Your supplier is responsible for handling maintenance and arranging collections. If you’re unsure who your supplier is, we can assist you.
How long will delivery and installation take?
Timescales vary by supplier, requirements and time of year and are defined in the framework SLA. Your supplier will confirm dates once the order is placed, but equipment is typically delivered and installed within 4 to 6 weeks of signed orders being processed.
Digital customer testimonials
"It’s a competitive area and after trying a lot of different frameworks, I found the Procurement Services one was the easiest to use."
Bright Futures Educational Trust
Procurement Services Digital
"Stuart Whitehead, Senior Key Account Specialist, has been consistent and reliable. They have been brilliant, very responsive and there when you need them, I trust their advice and guidance."
Bright Future Educational Trust
Procurement Services Digital
“Our Account Specialist is Cameron Wootton, who has been very responsive and promptly replies to our email communications and queries. He has demonstrated a thorough understanding of our bespoke needs as a primary school and helps us to find the most cost‑effective solutions.”
Winslow Church of England School
Procurement Services Digital
“Our Account Specialist Gemma at Procurement Services has been fantastic! From promptly providing quotes and ensuring I had all the information I needed for comparisons, to investigating further possible savings for me. She patiently and professionally took me through every step in this process. I highly recommend the Digital Team as they made the procurement of copiers not only painless but efficient and effective!”
Vivienne French‑Gibbens
Procurement Services Digital