Multi-Functional Devices and Digital Solutions
DfE approved framework for schools
Key facts
Framework Number: Y20031
Framework Period: 22 April 2022 - 21 April 2026
FTS Contract Arranged by: Procurement Services
FTS Contract Notice:
2021/S 000-032040
FTS Award Notice:
2022/S 000-009923
Regulations: Public Contracts Regulations 2015
Last Updated: 04 September 2025
Framework Scope
This framework covers the provision of multi-functional devices and digital solutions, including both A4 and A4/A3 networked and standalone multi-functional devices, printers, high volume print room devices and wide format printers, all with the option of CPC maintenance.
Providing digital transformation services to enable customers to transform and improve operating processes by way of multiple solutions with the supplier of their choice that meets changing customer needs and requirements.
What are the benefits of using this framework?
- Access to multiple brands and suppliers, enabling bespoke configuration to meet our customer’s needs and deliver the right solution for our customers' establishment.
- Terms and conditions that have been created to keep our customers protected.
- Orders and invoices that are managed directly by Procurement Services.
- An engineer's response time on average is four hours.
- 98% average device up-time maintained across the entire fleet.
- Our buying power, meaning our framework provides cost-effective solutions - saving our customers both time and money!
- A customer service team that offers contract and account support throughout the lifetime of the framework; from queries to renewing with us - we are here for our customers.
- Query resolutions to ensure our customers have all the information they need.
- Our team provides multiple quotes to save our customers time looking at themselves.
- Complaint resolution to ensure customers are left satisfied.
- Expert advice on frameworks, contracts and suppliers.
Who can use this framework?
All public bodies have access to this agreement but may only do so with the agreement of the contracting authority. Those organisations who may wish to access this agreement will be members, affiliates and associates of the CBC Group, the police service, the fire service, the NHS & NHS Trusts, third sector organisations, academic centres (including academies), publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands and Northern Ireland. The agreement is also open for use by all other local authorities and public sector bodies. Full details of the classification of potential participating authorities and customer’s geographical areas and organisation classifications are detailed in the FTS Notice.
LOT 1 covers the provision of multi-functional devices and digital solutions, to include both A4 and A4/A3 networked and standalone multi-functional devices, printers, high volume print room devices and wide format printers, all with the option of CPC maintenance. Equipment in this LOT may be procured as a direct purchase or via a lease agreement. In addition to the standard manufacturer’s warranty, maintenance options must be available for all products.
Digital solutions requirements can include, but will not be limited to, a range of equipment, software and services (including on-going maintenance, support and managed print) to help control, manage and measure the effectiveness of the print environment. This can include output surveys to establish existing output trends and costs, print job accounting, device management, departmental chargeback, confidential printing, job routing based on most efficient use of devices, scanning with optical character recognition, greater efficiencies through the reduction of waste and uncollected jobs, rules-based printing.
Product Range
Product ranges must include provision for the following minimum requirements
• Desktop and floor standing printers
• Wide format printers
• Multi-functional devices
• High volume equipment
• Mono, colour, A4 and A3 technology with a range of speeds
• Various finishing options
• Standard network interfaces for print/copy/scan/fax versions (to include java cards as standard)
• Management information software/user control enabling software
Digital transformation is the process of using digital technologies to create new, or modify existing, business
processes, culture, and customer experiences to meet changing customer needs and requirements.
In complement to the offering of multi-functional devices, suppliers can offer digital transformation services to
enable customers to transform and improve operating processes by way of multiple solutions with the supplier of their choice. Individual opportunities will need to be tailored to meet the customer’s requirement to improve efficiency, provide an agile and reliable solution that will transform and meet their business objectives.
This LOT supports both the supplier and customer/member authority in identifying and developing strategic
relationships, that will provide benefits through the ability to have a single lead supplier relationship.
List of Potential Requirements:
Indicative requirements include, but are not limited to, the following:
• Audio visual solutions
• Communication systems
• Cloud storage
• Document storage, distribution and management
• Facilities solutions
• High volume print devices
• Hosted services
• Hybrid mail
• ICT hardware
• ICT systems management, support and solutions
• Mail management solutions
• Multi-functional devices
• Network services
• Outsourced print solutions
• Print management, consultancy and audit
• Scanning and archiving solutions
• Software solutions
• Wide format devices
Associated services may extend beyond the scope of the goods/services purchased and may include, but not be limited to;
• End user support
• Service desk
• Installation
• Project management
• Training
• Asset management
• Consultancy
- LOT 1 - Leased and Purchased Multi-Functional Devices and Digital Solutions
- Apogee Corporation Ltd
- Kyocera Document Solutions UK
- Ricoh UK Ltd
- Sharp Business Solutions UK Plc
- Specialist Computer Centres PLC
- LOT 2 - Digital Transformation and Associated Services
- Apogee Corporation Ltd
- Kyocera Document Solutions UK
- Ricoh UK Ltd
- Sharp Business Solutions UK Plc
- Specialist Computer Centres PLC
- The DMS Digital Group
Lease this kit!
We can advise you on the most suitable funding options available and support your organisation in financing capital purchases through innovative solutions with our Financial Leasing Solutions framework. With strong recognition in the marketplace and access to leading finance providers, we can help you secure the equipment and resources your organisation needs under manageable payment terms.
ICT and Telecommunications Equipment and Software (LOT 6) is suitable for this framework.