Business Support Services

Framework Scope

This framework will cover the provision of Business Support Services to help organisations with maintaining  internal operations, ensuring a smooth workflow, compliance, and overall efficiency, including but not limited to:

• Advisory and Consultancy services
• Aged debt recovery
• Audit services
• Compliance services
• Customer service solutions
• Financial services
• HR services
• IT services
• Operational support
• Payroll
• Procurement Services including Contract Management
• Project Management
• Workplace automation and digitalisation

What are the benefits of using this framework?

• Proud part of CSG which serve over 16,000 customers globally and generates gross revenue of £657m.
• All our frameworks are free to access.
• This framework is fully compliant with the PCR 2015.
• Authorised participants can re-open competition within the framework, removing the need for a full tender exercise or lengthy supplier evaluation each time they have a Business Support Services requirement, saving time and costs associated with procurement exercises.
• Direct award capability giving you a quick, easy and PCR 2015 compliant route to procurement.
• The terms and conditions are safe and designed to protect you.
• Free and full support on using the framework through the Procurement Services team.
• You are able to benefit from aggregated spend and lower pricing based on the value of the overall contract, even on low spend orders.
• The framework will be managed and monitored by Procurement Services (acting for Kent County Council) on behalf of our customers and your views and requirements will be taken into account when reviewing and developing the contract.
• Social value is an increasingly important way in which we look to support our customers and communities throughout the UK. Social value has a scoring weighting within every single new framework, so we can be certain that we are awarding suppliers who are committed to contributing to communities.

Who can use this framework?

All public bodies will have access to this framework but may only do so with the agreement of the contracting authority. Those organisations who may wish to access this framework will be members, affiliates and associates of local government authorities, the police service, the fire service, the NHS and NHS trusts, housing associations, third sector organisations, academic centres (including Academies), free schools, publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands, Northern Ireland and Isle of Man. The framework will also be open for use by all other local authorities and public sector bodies. Full details of the classification of potential participating authorities and customer’s geographical areas and organisation classifications are detailed in the FTS Notice.