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HR Support Services

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Key facts

Framework Number: Y25006

Framework Period: 10 May 2025 - 09 May 2029

OJEU Contract Arranged by: Procurement Services

OJEU Contract Notice:
2024/S 000-037599

Regulations: Public Contracts Regulations 2015

Last Updated: 21 August 2025

General Enquiries:
Teresa Gray

Public Sector Engagement:

pscustomerenquiries@csltd.org.uk

HR Support Services

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Framework Scope

This Framework Agreement facilitates the procurement of HR Support Services for public sector Customers with the provision of advice, solutions and support where the specialist skills, experience and knowledge are required.

Services that can be procured under this Framework Agreement include but are not limited to:

  • HR Administration and Payroll Service
  • HR Advisory Services
  • Employee Screening
  • Staff Health and Wellbeing
  • Total HR Management Service

What are the benefits of using this framework?

  • Proud part of CSG which serve over 16,000 customers globally and generates gross revenue of £657m.
  • All our frameworks are free to access.
  • This framework is fully compliant with the PCR 2015.
  • Authorised participants can re-open competition within the framework, removing the need for a full tender exercise or lengthy supplier evaluation each time they have an HR Support Services requirement, saving time and costs associated with procurement exercises.
  • Direct award capability giving you a quick, easy and PCR 2015 compliant route to procurement.
  • The terms and conditions are safe and designed to protect you.
  • Free and full support on using the framework through the Procurement Services team.
  • You are able to benefit from aggregated spend and lower pricing based on the value of the overall contract, even on low spend orders.
  • The framework will be managed and monitored by Procurement Services (acting for Kent County Council) on behalf of our customers and your views and requirements will be taken into account when reviewing and developing the contract.
  • Social value is an increasingly important way in which we look to support our customers and communities throughout the UK. Social value has a scoring weighting within every single new framework, so we can be certain that we are awarding suppliers who are committed to contributing to communities.

Who can use this framework?

All public bodies have access to this framework with the agreement of the contracting authority (Procurement Services). Those organisations who may wish to access this framework will be the police service, the fire service, the NHS & NHS trusts, third sector organisations, academic centres (including academies), publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands and Northern Ireland. The framework is also open for use by all other local authorities and public sector bodies. Full details of the classification of potential contracting bodies and end user’s geographical areas and organisation classifications can be found in the FTS notice.

LOT 1

HR Administration and Payroll Service

This LOT covers the provision of HR administration and payroll Services to help support organisations with managing their workforce effectively whilst ensuring compliance with legal and regulatory requirements, including but not limited to;

  • Benefits administration 
  • Compliance and reporting
  • Employee lifecycle management, including onboarding and offboarding
  • Employee records management
  • Employee relations
  • Flexible working
  • Health and safety administration
  • HR Information Systems (HRIS) management
  • Leave administration
  • Payroll administration
  • Pension administration
  • Performance management
  • Recruitment support
  • Time and attendance management
  • Training and development support 

LOT 2

HR Advisory Services

This LOT covers the provision of HR advisory services to help support organisations with navigating complex HR matters whilst ensuring compliance with employment laws and best practices, including but not limited to;

  • Gender/ethnicity pay gap analysis 
  • HR and employment matters including, but not limited to:
  • Bonus and incentive schemes
  • Change management and redundancy
  • Contract changes
  • Data protection
  • Disciplinary and grievance procedures
  • Ill health and absence management
  • Job evaluations
  • Maternity and paternity leave
  • Performance management and capability
  • Reward strategy
  • Safeguarding and managing allegations
  • TUPE processes
  • Workplace mediation and conflict resolution
  • HR investigations
  • Organisational change
  • Pay/benefit benchmarking
  • Training and development 

LOT 3

Employee Screening

This LOT covers the provision of a range of employee screening Services to help support organisations during the hiring process whilst ensuring compliance with laws and regulations, including but not limited to;

  • Criminal record checks
  • DBS checks
  • Employment history and gap analysis
  • Identity checks
  • Reference checks
  • Right to work checks
  • Social media checks 

LOT 4

Staff Health and Wellbeing

This LOT covers the provision of a range of staff health and wellbeing Services to help support organisations with creating a healthier, happier, and more productive workforce, including but not limited to;

Financial wellbeing 

  • Debt management support
  • Financial education 

Mental wellbeing 

  • Employee assistance programmes (EAP)
  • Mental health first aid training
  • Stress management programmes
  • Support networks
  • Workplace surveys 

Physical wellbeing 

  • Ergonomic assessments
  • Fitness programmes
  • Health screenings and assessments
  • Healthy eating initiatives
  • Vaccination programs 

Social wellbeing 

  • Team building activities
  • Volunteering opportunities 

LOT 5

Total HR Management Service

Can provide all Services in LOTs 1 to 4 as a Total HR Management Service