ICT Managed Services & Consultancy

Framework Scope

This framework is divided into two distinct Lots, providing a comprehensive range of ICT services. Lot 1 – ICT Managed Services covers the full delivery and support of ICT solutions, including supply and installation, system configuration and management, ongoing support (both on-site and remote), health checks, MIS support, and staff training. Lot 2 – ICT Consultancy Services provides access to specialist expertise across the full spectrum of ICT strategy and delivery, from connectivity, cloud solutions, safeguarding, and cyber security, through to project management, cost modelling, risk management, digital strategy development, disaster recovery, and innovation. Together, these Lots ensure organisations can access both hands-on ICT service provision and expert consultancy support to meet their operational and strategic technology needs.

What are the benefits of using this framework?

• Proud part of CSG which serve over 16,000 customers globally and generates gross revenue of £657m.
• All our frameworks are free to access.
• This framework is fully compliant with the PCR 2015.
• Customers can re-open competition within the framework, removing the need for a full tender exercise or lengthy supplier evaluation each time they have an ICT managed services requirement, saving time and costs associated with procurement exercises.
• Direct award capability gives you a quick, easy and PCR 2015 compliant route to procurement.
• The terms and conditions are safe and designed to protect you
• Free and full support on using the framework through the Procurement Services team.
• You are able to benefit from aggregated spend and lower pricing based on the value of the overall contract, even on low spend orders.
• The framework is managed and monitored by Procurement Services (acting for Kent County Council) on behalf of our customers and your views and requirements will be taken into account when reviewing and developing the contract.
• Social value is an increasingly important way in which we look to support our customers and communities throughout the UK. Social value has a scoring weighting within every single new framework, so we can be certain that we are awarding suppliers who are committed to contributing to communities.

Who can use this framework?

All public bodies have access to this framework with the agreement of the Contracting Authority. Those organisations who may wish to access this framework will be members, affiliates and associates of the CBC Group, the Police Service, the Fire Service, the NHS & NHS Trusts, third sector organisations, academic centres (including Academies), publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands and Northern Ireland. The framework is also open for use by all other local authorities and public sector bodies. Full details of the classification of potential participating authorities and customer’s geographical areas and organisation classifications are detailed in the FTS Notice.